Welcome to Software Shop Nepal.
These Terms and Conditions govern your access to and use of www.softwareshopnepal.com, including the purchase of software licenses, digital products, subscriptions, activation services, and other products or services available through our website.
By accessing our website, placing an order, making a payment, or using our services, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products or services.
1. About Software Shop Nepal
Software Shop Nepal is an online software and digital products store serving customers in Nepal.
We may provide various types of digital products and services, including:
- Software licenses and activation keys
- Premium software subscriptions
- AI tools and productivity services
- Creative and design software
- Security and antivirus software
- VPN services
- Cloud storage subscriptions
- Office and business applications
- Multimedia tools
- Other digital products and subscriptions
Product availability, pricing, features, plans, duration, activation methods, and delivery processes may vary depending on the individual product.
2. Eligibility to Use Our Services
By using our website or purchasing from Software Shop Nepal, you confirm that you have the legal capacity to enter into a purchase agreement.
If you are under the legal age required to make purchases independently, you should use our services only with the involvement and permission of a parent or legal guardian.
You are responsible for ensuring that your use of any software or digital service complies with applicable laws and the terms of the respective software provider.
3. Product Information
We make reasonable efforts to provide accurate information regarding:
- Product names
- Subscription duration
- Features
- Device compatibility
- Pricing
- Activation methods
- Delivery methods
- Usage limitations
However, software developers and service providers may update their products, features, interfaces, system requirements, plans, or subscription policies without prior notice to us.
We may update product descriptions when such changes become known.
Customers are encouraged to review the product details carefully before placing an order.
4. Pricing
All prices displayed on www.softwareshopnepal.com are generally shown in Nepalese Rupees (NPR) unless otherwise stated.
Prices may change due to:
- Supplier pricing changes
- Exchange rate fluctuations
- Software provider price changes
- Promotional offers
- Subscription plan changes
- Availability
The price applicable to your order will normally be the price confirmed at the time your order is accepted.
We reserve the right to correct obvious pricing errors before completing an order.
5. Payment Methods
Depending on availability, Software Shop Nepal may accept payments through:
- eSewa
- Khalti
- Bank Transfer
- Other payment methods displayed on our website
Customers are responsible for providing accurate payment information.
An order may not be processed until payment has been successfully received or verified.
Never share your mobile banking password, digital wallet password, ATM PIN, banking PIN, OTP, or other confidential financial credentials with us.
6. Order Confirmation
Submitting an order or payment does not automatically guarantee that an order has been accepted.
We may need to verify:
- Payment
- Product availability
- Customer information
- Subscription requirements
- Account compatibility
- Security concerns
An order may be declined or cancelled if the product is unavailable, payment cannot be verified, suspicious activity is detected, or completing the transaction would violate applicable law or provider terms.
If we cancel an order after receiving a valid payment and the product has not been delivered or activated, an appropriate refund or alternative solution will be provided where applicable.
7. Digital Product Delivery
Most products offered by Software Shop Nepal are digital products and therefore do not require physical shipping.
Depending on the product, delivery may include:
- License key
- Activation code
- Account upgrade
- Subscription activation
- Download instructions
- Login or setup information
- Activation assistance
Delivery may take place through email, website communication, messaging services, or another agreed method.
Any delivery time shown on our website or communicated by our support team should be treated as an estimate unless specifically guaranteed.
Delivery delays may occasionally occur due to payment verification, supplier availability, software provider systems, maintenance, technical issues, or other circumstances beyond our reasonable control.
8. Customer Information for Activation
Certain subscriptions or digital products may require customer information such as an email address or account identifier for activation.
Customers are responsible for providing accurate information.
If incorrect information is provided and the product is activated or delivered to the wrong account as a direct result, Software Shop Nepal may not be able to reverse or transfer the activation.
Customers should carefully verify all information before submitting it.
9. Software License Keys
Customers purchasing software license keys must use them according to the terms established by the relevant software developer or publisher.
Unless specifically stated otherwise, a software license:
- May be limited to a specific number of devices
- May be limited to a particular operating system
- May not be transferable
- May have regional restrictions
- May require internet activation
- May be subject to the software provider’s license agreement
Customers should confirm compatibility before purchasing.
10. Subscription Products
Subscription products are provided for the duration specified at the time of purchase.
Examples may include monthly, annual, or other fixed-duration subscriptions.
Unless expressly stated otherwise, subscriptions purchased through Software Shop Nepal do not automatically renew through us.
Customers who wish to renew should contact us or place a new order before or after their existing subscription expires.
The features included in a subscription may be changed by the original service provider at any time.
11. Third-Party Software and Services
Many products available through Software Shop Nepal are created, owned, operated, or maintained by independent third-party software companies.
Your use of those products may also be governed by the provider’s:
- Terms of Service
- End User License Agreement
- Privacy Policy
- Subscription Terms
- Acceptable Use Policy
- Account Rules
Customers are responsible for complying with those third-party terms.
A purchase from Software Shop Nepal does not remove or replace any obligations imposed by the original software provider.
12. Refund and Replacement Policy
Due to the digital nature of software keys, subscriptions, activation services, and downloadable products, completed digital orders may have limited refund eligibility.
Generally, a refund may not be available after a valid:
- License key has been delivered
- Subscription has been activated
- Digital product has been accessed
- Account upgrade has been completed
- Activation service has been successfully provided
However, if we deliver the wrong product, or a product is verified to be defective and we are unable to provide a reasonable replacement or solution, the order may be reviewed for replacement or refund as appropriate.
Refund or replacement eligibility may depend on the specific circumstances, product type, provider restrictions, and applicable consumer law.
Nothing in these Terms is intended to exclude any consumer rights that cannot legally be excluded under applicable law.
13. Product Compatibility
Customers are responsible for reviewing system requirements before purchasing software.
This may include checking:
- Windows or macOS version
- Device specifications
- Available storage
- Internet requirements
- Regional requirements
- Existing software versions
- Account eligibility
A product will not normally be considered defective simply because the customer’s device does not meet the required specifications.
If you are unsure about compatibility, contact us before making your purchase.
14. Customer Responsibilities
Customers agree to:
- Provide accurate information
- Make legitimate payments
- Use products lawfully
- Protect their accounts and login credentials
- Follow software provider terms
- Avoid unauthorized distribution of license keys
- Avoid fraudulent transactions
- Avoid misuse of subscriptions
- Avoid attempting to bypass product restrictions
Customers are responsible for maintaining the security of their devices and accounts.
15. Prohibited Activities
You may not use our website or services to:
- Commit fraud
- Make unauthorized payments
- Distribute stolen accounts or credentials
- Resell products where resale is prohibited
- Circumvent software licensing restrictions
- Attempt unauthorized access to our systems
- Introduce malware or harmful software
- Abuse our customer support
- Use false identities for fraudulent purposes
- Violate applicable laws
- Violate third-party intellectual property rights
We reserve the right to refuse service or cancel orders associated with suspected fraudulent or abusive activity.
16. Account Security
If a product is activated on your personal account, you remain responsible for securing that account.
We strongly recommend:
- Using a strong and unique password
- Enabling two-factor authentication where available
- Never sharing OTP codes
- Avoiding suspicious login links
- Keeping recovery information updated
Software Shop Nepal is not responsible for losses caused by customers voluntarily sharing their account credentials with unauthorized third parties.
17. Intellectual Property
The Software Shop Nepal website, including our original website content, branding, graphics, layout, and other materials created by us, may be protected by applicable intellectual property laws.
Third-party product names, logos, trademarks, software names, and brand names displayed on our website remain the property of their respective owners.
References to third-party brands are generally used to identify the products or services being offered.
Unless expressly stated, the appearance of a third-party trademark does not necessarily imply sponsorship, partnership, endorsement, or affiliation with Software Shop Nepal.
18. Website Availability
We aim to keep our website accessible and operational, but uninterrupted availability cannot be guaranteed.
Our website may occasionally be unavailable due to:
- Maintenance
- Server problems
- Security updates
- Network failures
- Technical errors
- Events outside our reasonable control
We may modify, suspend, or update parts of the website when necessary.
19. Disclaimer of Warranties
We aim to provide accurate product information and reliable customer service.
However, third-party software and digital services are ultimately controlled by their respective developers or service providers.
We cannot guarantee that third-party software will always:
- Remain unchanged
- Include every current feature
- Work with every device
- Operate without interruption
- Remain available indefinitely
- Be free from provider-side errors
Any warranties that apply to a third-party product may be governed by the original provider’s terms.
20. Limitation of Liability
To the extent permitted by applicable law, Software Shop Nepal will not be responsible for indirect or consequential losses caused by circumstances outside our reasonable control, including:
- Third-party service outages
- Software provider policy changes
- Customer device failures
- Customer misuse
- Unauthorized account access caused by customer negligence
- Loss of data caused by third-party software
- Internet connectivity issues
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
21. Data and Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we may collect, use, store, and protect personal information associated with website visitors and customers.
Customers should review the Privacy Policy before using our services.
22. Fraud Prevention
We may take reasonable measures to prevent fraudulent or unauthorized transactions.
For suspicious orders, we may request reasonable additional verification before completing the transaction.
We may refuse or cancel transactions where there is reasonable evidence of fraud, unauthorized payment, abuse, or illegal activity.
23. Suspension or Refusal of Service
We reserve the right to refuse or discontinue service when reasonably necessary, including situations involving:
- Fraud
- Chargeback abuse
- Threatening or abusive conduct
- False information
- Illegal activity
- Repeated violation of these Terms
- Violation of third-party software policies
Any action taken under this section will remain subject to applicable consumer protection requirements.
24. Changes to Products and Services
Products, subscriptions, plans, features, prices, and availability may change over time.
Third-party software providers may also modify or discontinue services without our control.
We may update our website accordingly when such information becomes available.
25. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in:
- Our services
- Business practices
- Payment options
- Product offerings
- Technology
- Security requirements
- Applicable laws or regulations
The updated version will be published on this page with a revised Last Updated date.
Continued use of our website after an updated version becomes effective means that the updated Terms will apply to future use, subject to applicable law.
26. Governing Law
These Terms and Conditions are governed by the applicable laws of Nepal.
Any dispute relating to these Terms, our website, or our services should first be raised with Software Shop Nepal so that both parties can attempt to resolve the matter fairly.
Where a dispute cannot be resolved directly, it may be handled through the competent authorities or courts of Nepal in accordance with applicable law.
27. Contact Us
If you have questions regarding these Terms and Conditions, a product, an order, payment, delivery, or activation, please contact us using the contact information available on our website.
Software Shop Nepal
Software, Digital Products & Premium Subscriptions in Nepal
Website: www.softwareshopnepal.com
By using our website or purchasing our products or services, you confirm that you have read, understood, and agreed to these Terms and Conditions.