Return Policy

Thank you for purchasing from Software Shop Nepal.

At Software Shop Nepal, we sell digital products such as software licenses, activation keys, premium subscriptions, account upgrades, cloud services, security solutions, AI tools, and other digital products.

Because most of our products are delivered digitally and may become usable immediately after delivery or activation, they cannot normally be returned in the same way as physical products.

This Return Policy explains when a digital product may be eligible for replacement, exchange, refund review, or other assistance.

By purchasing from www.softwareshopnepal.com, you agree to the terms described in this Return Policy.

1. Digital Products Cannot Normally Be Physically Returned

Most products sold by Software Shop Nepal are digital products.

These may include:

  • Software license keys

  • Activation codes

  • Premium subscriptions

  • Account upgrades

  • Cloud storage subscriptions

  • VPN subscriptions

  • Antivirus and security software

  • AI tool subscriptions

  • Productivity software

  • Creative software

  • Other digital products and services

Once a valid digital product has been delivered, activated, redeemed, or successfully added to a customer’s account, it generally cannot be physically returned.

Customers should therefore carefully review the product name, plan, duration, operating system, device requirements, and account requirements before placing an order.

2. When a Return or Replacement Request May Be Accepted

A return, replacement, or refund review may be considered if:

  • You received a different product from the one you ordered.

  • A license key supplied by us is verified to be invalid before successful activation.

  • A subscription cannot be activated due to an issue directly related to the product supplied by us.

  • The same order was accidentally processed and charged more than once.

  • We are unable to deliver the purchased product.

  • We confirm that the delivered digital product is defective and cannot provide a suitable replacement.

  • An incorrect product was delivered because of an error made by Software Shop Nepal.

Each request will be reviewed based on the specific product and circumstances.

3. Non-Returnable Products

A product will generally not be eligible for return once it has been successfully:

  • Activated

  • Redeemed

  • Downloaded where access has already been provided

  • Added to the customer’s account

  • Upgraded on the customer’s account

  • Used by the customer

  • Delivered as a valid license key or activation code

Digital products cannot normally be resold after activation or redemption, which is why returns are restricted after successful delivery.

4. Change of Mind

Please select your product carefully before making payment.

We generally cannot provide a return or refund simply because a customer:

  • Changed their mind

  • No longer needs the software

  • Purchased another product elsewhere

  • Selected the wrong plan

  • Ordered the wrong subscription duration

  • Did not fully read the product description

  • Expected a feature that was not advertised

  • Decided not to use the product after delivery

If you are unsure which product is suitable for you, please contact Software Shop Nepal before placing your order.

5. Incorrect Product Ordered by Customer

Customers are responsible for reviewing their order before payment.

If you accidentally purchase the wrong:

  • Software edition

  • Operating system version

  • Subscription plan

  • Subscription duration

  • Storage plan

  • Device license

  • Account type

contact us as soon as possible.

If the order has not yet been delivered or activated, we may be able to modify or cancel it.

Once the product has been delivered, redeemed, activated, or assigned to an account, changing the order may no longer be possible.

6. Incorrect Email or Account Information

Some products require activation using the customer’s personal email address, account ID, username, or other account information.

Customers are responsible for providing correct information.

If a customer provides an incorrect email address or account information and the subscription is successfully activated on that account, the order may not be eligible for return, transfer, or refund.

Please carefully verify all activation information before submitting it.

7. Invalid or Non-Working License Keys

If a software license key provided by Software Shop Nepal does not work, please contact us for assistance.

We may ask you to provide information such as:

  • Order details

  • Screenshot of the activation error

  • Error message

  • Software version

  • Operating system

  • Relevant activation information

We will first attempt to troubleshoot the issue.

If the key is confirmed to be invalid and the problem is caused by the product supplied by us, we may provide a replacement key.

If a suitable replacement cannot reasonably be provided, the order may be considered for a refund.

8. Product Compatibility

Before purchasing software, customers should verify that the product is compatible with their device.

Please check factors such as:

  • Windows or macOS compatibility

  • Operating system version

  • Hardware requirements

  • Storage requirements

  • Device limits

  • Internet requirements

  • Regional restrictions

  • Existing software installations

  • Account eligibility

A valid product will not normally qualify for return simply because the customer’s computer, device, operating system, or account does not meet the required specifications.

If you are unsure about compatibility, contact us before purchasing.

9. Subscription Activation

Some products are delivered by activating or upgrading a subscription directly on a customer’s account.

Once the requested subscription has been successfully activated, the service is considered delivered.

An activated subscription generally cannot be returned or transferred to another account unless the relevant service provider supports such a transfer.

10. Third-Party Provider Changes

Many software products and subscriptions sold through Software Shop Nepal are operated by independent software companies and service providers.

These providers may change:

  • Features

  • User interfaces

  • Usage limits

  • AI credits

  • Storage limits

  • Device limits

  • Subscription benefits

  • System requirements

  • Service availability

  • Terms of use

A product is not automatically considered defective simply because the original provider changes or updates its service after purchase.

Where possible, we will provide reasonable guidance if a provider-side change affects a customer’s subscription.

11. Account Suspension Due to Customer Activity

A return or refund may not be available if a third-party service provider suspends, restricts, or terminates an account because of the customer’s:

  • Violation of provider terms

  • Fraudulent activity

  • Abuse of the service

  • Unauthorized resale

  • Sharing beyond permitted limits

  • Attempt to bypass service restrictions

  • Use of prohibited software or methods

  • Other violations of the provider’s policies

Customers are responsible for using third-party products according to their respective terms and conditions.

12. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us and provide the relevant transaction details.

After verification, any confirmed duplicate payment may be refunded or credited as appropriate.

13. Orders We Cannot Fulfill

In rare circumstances, a product may become unavailable after payment because of:

  • Supplier availability

  • Provider restrictions

  • Product discontinuation

  • Activation system problems

  • Unexpected technical issues

If we cannot provide the ordered product, we may offer:

  • A replacement product of equivalent value

  • An alternative solution

  • Store credit, if accepted by the customer

  • A refund where appropriate

We will not require customers to accept an alternative product instead of an eligible refund.

14. Refund Method

When a refund is approved, we will normally attempt to return the payment through an appropriate available payment method.

Depending on how the original payment was made, refunds may be processed through methods such as:

  • eSewa

  • Khalti

  • Bank Transfer

  • Another mutually agreed payment method

Additional information may be required to verify the original transaction before a refund is processed.

15. Refund Processing

Approved refunds may require reasonable processing time depending on:

  • Payment method

  • Bank or wallet processing

  • Transaction verification

  • Third-party payment provider procedures

Once a refund has been submitted by us, the time required for the amount to appear in your account may depend on the relevant bank or payment provider.

16. Evidence Required for Return or Replacement Requests

To help us investigate a problem, customers may be asked to provide reasonable evidence.

This may include:

  • Order number

  • Payment confirmation

  • Screenshot of an error

  • Error message

  • Product name

  • Activation status

  • Relevant account information

Please do not send passwords, OTP codes, wallet PINs, banking passwords, or other sensitive security credentials.

17. Fraudulent Return Requests

We reserve the right to reject requests involving suspected:

  • Fraud

  • False claims

  • Altered screenshots

  • Unauthorized chargebacks

  • Previously used license keys

  • Account manipulation

  • Deliberate misuse of a digital product

We may request reasonable verification before approving a replacement or refund.

18. Cancellation Before Delivery

If you want to cancel an order, contact us as quickly as possible.

If your order has not yet been processed, delivered, activated, or assigned, cancellation may be possible.

Once digital delivery or activation has been completed, cancellation may no longer be available.

19. Customer Responsibility Before Purchase

Before completing a purchase, customers should:

  • Read the full product description

  • Confirm the correct product

  • Check subscription duration

  • Verify device compatibility

  • Confirm operating system requirements

  • Check account requirements

  • Review important usage restrictions

  • Provide the correct email or account information

Contact us before purchasing if anything is unclear.

20. Our Commitment to Customers

At Software Shop Nepal, we want customers to receive the product they paid for and receive reasonable assistance when something goes wrong.

If a genuine technical or delivery issue is caused by us, we will first attempt to resolve the problem.

Depending on the circumstances, the solution may include:

  1. Technical assistance

  2. Correct activation

  3. Replacement

  4. Alternative product with customer approval

  5. Refund where appropriate

Our goal is to resolve legitimate customer issues fairly and efficiently.

21. Consumer Rights

Nothing in this Return Policy is intended to remove or restrict consumer rights that cannot legally be excluded under applicable laws of Nepal.

Where applicable law provides customers with rights beyond this policy, those legal rights will continue to apply.

22. Changes to This Return Policy

Software Shop Nepal may update this Return Policy from time to time due to changes in:

  • Our products

  • Business operations

  • Payment methods

  • Software provider policies

  • Technology

  • Applicable laws and regulations

Any updated version will be published on this page with a revised Last Updated date.

23. Contact Us

If you experience a problem with an order or want to request a replacement, cancellation, or refund review, please contact us using the contact information available on our website.

Please provide your order and payment information so that we can review your request efficiently.

Software Shop Nepal
Software, Digital Products & Premium Subscriptions in Nepal

Website: www.softwareshopnepal.com

Thank you for choosing Software Shop Nepal.

Main Menu