Welcome to Software Shop Nepal. Your privacy is important to us, and we are committed to protecting the personal information you provide when visiting our website, purchasing software or digital subscriptions, contacting our support team, or using our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your personal information.
By accessing or using www.softwareshopnepal.com, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit Software Shop Nepal, contact us, or place an order, we may collect information necessary to process your request and provide our services.
The information we may collect includes:
- Full name
- Email address
- Phone number
- Billing or payment-related information
- Order and transaction details
- Products or subscriptions purchased
- Customer support communications
- Information voluntarily provided through forms, chat, or messaging services
- IP address
- Browser type
- Device information
- Website usage information
We only aim to collect information that is reasonably necessary to operate our website, process orders, provide support, prevent fraud, and improve our services.
2. How We Use Your Information
The information collected by Software Shop Nepal may be used for purposes including:
- Processing software and subscription orders
- Confirming payments
- Delivering purchased digital products or services
- Activating eligible software or subscriptions
- Communicating with customers regarding their orders
- Providing installation or activation assistance
- Responding to customer questions and support requests
- Improving our website and customer experience
- Maintaining transaction and business records
- Detecting suspicious or fraudulent activity
- Protecting our website and customers
- Complying with applicable legal requirements
We do not intend to use personal information for purposes unrelated to the services provided without an appropriate reason or permission where required.
3. Order and Account Information
Some products available through Software Shop Nepal may require information associated with your account, such as an email address, for activation or subscription delivery.
Customers should only provide information that is necessary for the specific service being purchased.
For security reasons, customers should never send passwords, PIN numbers, OTP codes, banking passwords, or other sensitive authentication credentials unless a legitimate service process specifically requires certain information and the customer clearly understands why it is needed.
We encourage customers to protect their accounts by using strong passwords and enabling two-factor authentication whenever available.
4. Payment Information
Software Shop Nepal may accept payments through payment methods such as:
- eSewa
- Khalti
- Bank Transfer
When you use a third-party payment provider or banking service, certain transaction information may also be processed by that provider according to its own terms and privacy practices.
We may retain payment confirmation, transaction references, order records, or similar information for accounting, customer support, fraud prevention, and business record purposes.
Customers should never share online banking passwords, wallet passwords, OTP codes, or other confidential financial credentials with us.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly and improve the browsing experience.
Cookies may be used to:
- Remember website preferences
- Maintain website functionality
- Understand how visitors interact with our website
- Improve website performance
- Enhance security
- Measure website traffic and usage
You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect some features or functions of the website.
6. Analytics and Third-Party Services
We may use third-party tools or services to operate, maintain, secure, analyze, or improve our website.
These services may process limited technical information such as:
- IP address
- Device type
- Browser information
- Pages visited
- Time spent on the website
- General website interaction information
Third-party services operate under their own privacy policies and terms. We encourage users to review the privacy policies of services they interact with when appropriate.
7. How We Share Information
Software Shop Nepal does not sell or rent customers’ personal information to third parties for their independent marketing purposes.
We may share limited information when reasonably necessary with:
- Payment service providers
- Banking partners
- Website hosting providers
- Technical service providers
- Software or subscription providers when required to complete an order
- Fraud prevention or security services
- Government or legal authorities when required by applicable law
Only information reasonably necessary for the relevant purpose should be shared.
8. Data Security
We take reasonable administrative and technical measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system, website, electronic communication, or digital storage method can be guaranteed to be completely secure.
Customers are also responsible for protecting their own devices, accounts, passwords, email addresses, and other login credentials.
If you believe your information has been compromised in connection with our services, please contact us as soon as possible.
9. Data Retention
We may retain personal information and order records for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud
- Meet applicable legal or regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
10. Your Privacy Rights
Depending on applicable law and the circumstances, you may contact us to request information about personal data associated with you.
You may also request that we:
- Correct inaccurate personal information
- Update incomplete information
- Delete information where appropriate
- Stop using certain information where legally applicable
- Address concerns regarding how your information is being handled
Some information may need to be retained when required for legal, accounting, security, fraud-prevention, transaction, or legitimate business purposes.
11. Marketing Communications
If we send promotional messages, offers, or service updates, customers may request to stop receiving marketing communications.
Transactional messages relating to purchases, payments, product activation, security, customer support, or important service information may still be sent when necessary.
We do not intend to send misleading, deceptive, or unauthorized promotional communications.
12. Third-Party Websites
Our website may contain links to external websites, software developers, service providers, payment platforms, or other third-party websites.
Once you leave www.softwareshopnepal.com, the privacy practices of the third-party website apply.
Software Shop Nepal is not responsible for the privacy policies, security practices, availability, or content of independent third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
13. Software and Digital Subscription Providers
Some products sold through Software Shop Nepal are developed, operated, or provided by independent software companies or digital service providers.
The use of those products may be subject to the provider’s own:
- Privacy Policy
- Terms of Service
- License Agreement
- Subscription Terms
- Account Policies
Customers should review the applicable provider’s policies when using third-party software or services.
14. Children’s Privacy
Our services are primarily intended for individuals who are legally capable of purchasing or using software and digital services.
We do not knowingly seek to collect unnecessary personal information from children.
If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us so that we can review the matter and take appropriate action.
15. Fraud Prevention and Security
To protect our customers and business, we may review transactions for suspicious activity.
We reserve the right to request reasonable verification when an order appears unusual, fraudulent, unauthorized, or potentially harmful.
Information collected for fraud prevention will only be used for legitimate security, transaction verification, dispute resolution, or legal purposes.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Payment methods
- Technology
- Business practices
- Legal or regulatory requirements
When significant changes are made, the Last Updated date at the top of this page will be revised.
We encourage users to review this Privacy Policy periodically.
17. Governing Law
This Privacy Policy and our handling of personal information are subject to the applicable laws and regulations of Nepal.
Where applicable, we aim to handle personal information responsibly and in accordance with relevant privacy and consumer protection requirements.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact Software Shop Nepal through the contact information provided on our website.
Software Shop Nepal
Software, Digital Products & Premium Subscriptions in Nepal
Website: www.softwareshopnepal.com
Thank you for trusting Software Shop Nepal.